State Farm® Insurance Agent Rick McLean

"if i could give state farm a 0 star i would. The reason for this post is simply because i’m trying to speak to a manager in the claims dept and the only communication i’ve received in over month (after my vehicle was unexpectedly totaled by shrapnel) showed the home office address for state farm as to be here, so here i am. i had not heard anything in regards to my claim, so i called, simply too follow up trying to get information about my claim, my claims person hung up on me… since then she has refused to answer any calls from me, has my number routed directly to her so she can abuse customers under the radar and get away with this mistreatment. I need help, i don’t want drama i just want to know what is going on…and state farm needs to know i feel uncomfortable with the fact i can’t even speak to management about our situation is sickening… our rental coverage is ending so and i am disabled and have to go to my doctors appts, we also have 3 kids…i do not understand how we can pay money to be “protected” then be treated like this while your losing a vehicle you paid cash for…."

"The staff is very nice and friendly. Everyone is helpful."

"Rick and his team especially Beth, THE BEST EVER! Our family experienced a house fire and 2(two) total loss vehicle claims. Beth came out to our home while on fire, stayed with me and drove me on her own time to get 2 rental vehicles, and secured temporary housing. I cannot express how much my family is grateful to our SF agent Rick McLean and his team. Thank you SF and Rick McLean! We always refer the Rick McLean Team to anyone and everyone."

"I meant to do this review awhile back. Anyway, at the beginning of April I bought a new car and Rick’s office made it easy and pleasant to transfer my current car insurance over to my new one. His staff was easy to talk to and very helpful and knowledgeable. I have always had that experience with this office whenever I interact with them. I work in insurance myself and I can see they know their stuff!"

"My experience obtaining quotes and securing policies with Mr. Robert Genson at Agent Rick McLean State Farm could not have been smoother or easier. Mr. Genson is exceptional in his duties."

"Never been let down by this team! Josh has always been quick to get back with me and been professional and friendly."

"I am a long-time client of Rick McLean. He and his staff are always responsive and quickly find answers. He is the reason I stay with State Farm!"

"Outstanding customer service and follow up from Rick and his Staff. Rick has had my Insurance business for over 30 years. Thank you for all you do!!"

"Rick’s office provides excellent service - they are quick to help, and their response time is top notch. I especially appreciate the guidance that his team is able to offer insurance buyers, their attention to detail, and experience shows every step of the way!"

"For over 30 years, my wife and I have been seeing Rick for all our insurance needs. Rick and his entire staff have been outstanding in all our interactions. State Farm has also been outstanding to work with and we have found their pricing very competitive. I highly recommend Rick McLean for all your insurance needs."

"Very help. Did a great job of answering my questions."

"Jennifer has been very helpful with any questions we have had concerning insurance. She is very knowledgeable and easy to work with. Any claims we have had with either our automobiles or house have been taken care of in a timely matter. Teague was very helpful in setting up our drive safe and go app."

"They are always responsive, fast and very efficient. They always seem to know what to do or what can be done. My experiences have always been positive."

"I have been with Rick McLean for several years now and I always get great service, very timely. With great rates that fit my budget. I feel good about telling others to use Rick McLean for all insurance needs."

"I’m always happy with my interactions with Rick and his team. Everyone in the office has always been friendly and helpful to me. They’re not pushy, they’re responsive whether I call, email, or stop by. If you are looking for an insurance agent I definitely recommend talking to Rick."

"The team is always patient, ready to answer our questions, and proactive in contacting us when it comes to what we need. Very thankful for their help!"

"Thanksgiving a conversation came up about Insurance and Agents. After options were voiced. I thought about you Rick and your staff. I expressed my opinion about you all. I have never had a bad experience with you all. You and your team are awesome. Rick you have my Agent for many years and my children as well. Thank you and team for being awesome and great. Thank you Jack!"

"Everyone is extremely helpful and cordial whenever I call into the office. Thank you for the exceptional customer service."

"They've always been prompt and helpful so far 🙂"

"Wow! Rick McLean's office is surely one of the best insurance teams out there! My family had a freak accident with our vehicle and I wasn't sure if my policy would cover it. From calling, to the very last step this team was great! They were so willing to help, even after many phone calls of double checking. More than that, they treated my family and I as people and not just as customers. Multiple times I would get calls checking in to make sure how things are going. We felt very cared for from Rick McLeans team! I very highly recommend anyone to have them as their insurance agent!!"

"I recently purchased a new automobile. I do this about every 15 to 20 years. Rick's staff has been most helpful in adding the new vehicle and then taking care of removing the vehicle it replaced, which happened a few days later. They're now moving the accident free discount from the replaced vehicle to the new, something I never would of thought of needing to do. It's nice talking to a local person who remembers me."

"I want to thank Jennifer and all who assist me, wether it being quickly to help with my claim and to reset my password, lol you all are so greatly appreciated and I thank you so much, I feel very rest assured knowing I’m in the right hands in getting help, finding solutions with any insurance needs. Thank you!! Michelle Parker"

"Great team!! They’re always willing to work with me no matter what situation occurred. They are fast, reliable and caring!! You can’t go wrong when you switch to the McLean team!!!👍"

"I recently worked with Beth from this office and she provided exceptional customer service. She answered my questions very promptly (even when she wasn’t working) and made sure my claim was handled in a timely manner. This is the second time I’ve worked with Beth, and cannot stress how great it was to work with her each time!"

"Always good with information and handling questions. Providing options on cost and coverage has been a good benefit. Rick McLean has been our insurance agent for over 30 years. Working with someone you can trust is hard to find. We trust Rick and his staff."